Return Eligibility
At ELUVIA, we stand behind the quality of our 316L stainless steel and 18K gold PVD jewelry. If you are not completely satisfied with your purchase, we are here to help.
Returnable Items: Most of our necklaces, bracelets, and rings are eligible for return. To be eligible, items must be in their original, unused condition, with all tags attached and in the original ELUVIA packaging.
Exclusions: Please note that custom-made pieces, personalized engravings, and items marked as 'Final Sale' are not eligible for return or exchange. Due to hygiene reasons, earrings are also excluded from our return policy unless they arrive damaged.
Return Timeframes
We want you to love your ELUVIA piece. If you're not completely satisfied, you have 30 days from the date of delivery to request a return or an exchange for store credit. Please ensure your request is submitted within this window to be eligible for processing.
How to Request a Return
01
Contact Support
Send an email to eluviajewelry@gmail.com with your order number and the reason for your return.
02
Package Securely
Place the items in their original packaging to ensure they are protected during transit.
03
Ship It Back
Follow the instructions provided by our team to ship your return to our processing facility.
Returns & Refunds
At ELUVIA, your satisfaction is our priority. Crafted with 316L stainless steel and 18K gold PVD, our jewelry is designed to last. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Most ELUVIA items are eligible for return. To qualify, jewelry must be in its original, unworn condition with all security tags attached and original packaging included. Please note that custom-engraved pieces and final sale items are strictly non-returnable for hygiene and personalization reasons.
Return Timeframes
Customers have 30 days from the date of delivery to request a return or an exchange. The return package must be postmarked within this period to be eligible for a full refund or store credit.
How to Request
- 1. Contact support at eluviajewelry@gmail.com with your order number.
- 2. Receive your prepaid return label and instructions via email.
- 3. Pack the item securely in original packaging.
- 4. Drop off the package at any authorized shipping location.
Refund Process
Once inspected, refunds are issued to the original payment method. Please allow 5-7 business days for the transaction to appear on your statement. Alternatively, you may opt for instant store credit to use towards your next timeless piece.
Still have questions? Our support team is available 24/7 to assist with your return request.